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Help Page

Please make sure you're running the most recent version of Adobe Flash Player:
This is a free update: http://get.adobe.com/flashplayer/

If after upgrading to Flash, you're still unable to play the videos please continue troubleshooting...

Please follow these steps to ensure that you have the most up to date version of Flash installed. Even though you may have just gone through the steps to upgrade to the most recent version of Flash, perhaps something occurred during one of the steps and the upgrade wasn't successful. By following these steps, you'll find out which version of Flash you have installed, and know the next steps for resolving your issue.

1.Find a video on http://coolestone.com .
2.Right-click inside of the player. At the bottom of the menu that appears, you'll see a button that says "About Flash Player" and lists a version number.
3.Click on the About Flash Player button.
4.This will take you to Adobe's test page, where you can see what version of Flash you have installed and the newest versions for your operating system.

If the most recent version of Flash listed on the Flash site does not match up with the version of Flash that was shown in the text (when you ran your swf test), then you did not successfully upgrade to the most recent version of Flash.

If this is the case and the two versions don't match up, you'll need to try upgrading Flash again.

If the two versions do match up, but you're still unable to watch videos, please continue troubleshooting.

If you've enabled Javascript, and upgraded to the most recent version of Adobe Flash, and are still having trouble playing videos on our site, please try the following:

Temporarily disable any ad-blocking software

If you have ad-blocking software installed on your computer, it's possible that you might need to adjust your settings to prevent the software from blocking CoolestOne.com. Most software will allow you to specify which websites you'd like to block, and which websites you allow.

1.Check on your computer to see if you have any ad or pop-up blocking software (Norton anti-virus software, for example).

You'll be able to locate this kind of software in these locations:

A. in your computer's Start menu and then All Programs (if you're using a PC)
B. in Preferences (if you're using a Mac with Safari)
2.Try temporarily disabling the ad-blocking software, to see if this allows you to watch videos.
To learn more about how to disable your specific ad-blocking software, please visit the support page of the software's website and search for instructions on how to disable the software.

If disabling Ad-blocking software doesn't resolve the situation and allow you to watch videos, you may also need to adjust your computer's firewall software...

Adjust your Firewall

Computer firewalls are sometimes the cause for videos not to play on our site. You'll need to make sure that your firewall isn't blocking CoolestOne.com. To do this, make sure that www.coolestone.com is listed as a trusted site in your firewall software settings.

Additionally, please check that other applications (like Quicktime, Real Player, or Windows Media Player) aren't see as the default streaming application. This might also affect CoolestOne.com's video player. To change your defaults, use the Programs menu in your Control Panel in Windows.

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